Many independent insurance agencies have been getting calls from insureds asking why their auto insurance premiums have increased, even though they haven’t been involved in an accident. Offering an explanation is only part of the solution. Those conversations can be used as a way to better connect with clients, according to John Fear of Premier Business Consulting.
Fear recently presented a workshop at the SAN Group’s annual business meeting where he discussed managing rate increases in private passenger auto. By explaining why rates are going up, determining how to respond to insureds and making the transition from a reactive to a proactive response, agents can better connect with policyholders.
Read the full article from the June 16, 2017 Vol. 280 No. 24 edition of The Standard – New England’s Insurance Weekly.
Reprinted with permission from The Standard, Copyright 2017, Standard Publishing Corporation, Boston, MA. All rights reserved.