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SAN Team

Jim Masiello · Chief Executive Officer, SAN Group & SIAA

As SIAA's national insurance agency alliance expands throughout the country, Chairman Jim Masiello is a leading voice in today's insurance industry. Jim is the founder of a number of Masiello Group entities including Real Estate, Commercial Leasing, Insurance, Financial Services and Travel.

As the founder of the Masiello Insurance Agency, he created the Satellite Agency Network (SAN Group) in 1983 and the Strategic Independent Agency Alliance (SIAA) in 1995. Jim has more than 30 years experience in P&C, Life and Financial Services and Benefits. He is a former recipient of the IMMS Marketer of the Year award, a former President of the New Hampshire Life Underwriters Association and a member of a number of insurance company advisory boards.

Jim served as the Mayor for the City of Keene, NH for two terms, was Chairman of the New Hampshire Board of Education, a Trustee for Southern New Hampshire University and has been very active in many insurance related community, political and statewide organizations. Jim has also authored numerous articles and tapes on insurance industry topics including agency marketing, cross-selling and insurance distribution systems.
 
 

 

Nick Pappajohn · President, SAN Group & SIAA

Nick joined the Masiello Insurance Agency in 1984 as Vice President and was responsible for the agency's operations and the development of the first Master Agency, SAN Group. Nick was also instrumental in the planning and development of SIAA's first distribution network. Nick became President of the SAN Group in 1987 and SIAA in 1995.

Nick is responsible for managing SIAA's team of Regional Presidents and plays a critical role in sales, service and training for prospective and existing Master Agencies.

A graduate from the University of New Hampshire's Whittemore School of Business and Economics, Nick has held positions as a Loss Control Engineer for Merchants Insurance Group and Senior Marketing Representative for USF&G. He also serves on various insurance company advisory boards.

Matt Masiello · Chief Operating Officer, SAN Group

Matt is responsible for the overall operation of the SAN Group, SIAA's first Master Agency. This includes marketing and operations service and development; agency and company relations; quality control; dissemination of information; meeting planning; and education. Continuing the rapid expansion, SAN Group has a current agencyship of over 180 agencies writing in excess of $240 million of premium. Matt is leading the SIAA's original Master Agency into the new millennium. Matt also assists in the continued development of SIAA, working with Agencies in the implementation and growth of their Master Agencies, based on the systems and experience developed in SAN Group.

Matt attended the University of Maine and is a licensed New Hampshire agent holding the Accredited Advisor of Insurance designation. With the SAN Group since 1993, Matt has worked in all aspects of the development and management of this successful organization. He currently sits on several insurance company advisory councils.

In 2003, Matt was named Agent of the Year for Travelers Personal Lines.

Connie Bedaw, CIC, Vice President of Agency Development

Ms. Bedaw will work in the field with the SAN Team to assist high growth potential Member Agencies in agency development as well as providing mentoring service and support to transition new Agents into membership. Connie will play a key role in disseminating Strategic Partner product information and will maintain overall responsibility for SAN’s AccessPlus division. Connie has been with SAN Group since its inception and prior to that began her career in 1978 with the Masiello Insurance Agency in Keene, NH. Since 1997, Connie has been Vice President of AccessPlus. Connie is a licensed New Hampshire agent and holds the Certified Insurance Counselor (CIC) designation.

 

Mary Ann Guay, CIC, Vice President of Agency Operations

Mary Ann is responsible for the overall management of internal operations, including Agency Services, SAN’s Quality Control Program and tracking all Company and Member results in 7 states with 30 companies. Additionally, Mary Ann has responsibilities including the liaison with carriers and agents, new Member orientation and ongoing training programs. With SAN Group since 1998, Ms. Guay has 15 years of experience, is licensed in property, casualty, life and health, holds the Certified Insurance Counselor (CIC) designation, is the former Chairperson of the New Hampshire Big I Technical Review Committee, completed the Dale Carnegie Seminar Series and is a graduate of Pennsylvania State University.

Paul Labonte · Chief Financial Officer

Paul A. Labonte, CPA, was appointed SIAA's Chief Financial Officer in December 2001. Paul is responsible for strategic financial planning, financial reports, budgets and cash flow projections, development and implementation of investment strategies, and human resources. Paul also oversees all corporate financial and accounting matters, and all legal matters.

A Certified Public Accountant, Paul holds a Bachelor's degree in Accounting and Management of Information Systems from Southern New Hampshire University. Prior to joining SIAA, he held three key financial positions in a start-up firm as well as a national retail/catalog company. His responsibilities included financial and administrative functions, human resources, purchasing, facilities management, contracts, budgeting, and preparation of tax returns. Paul is also a member of the American Institute of Certified Public Accountants and the Institute of Management Accountants.

 

Larry Hughes - VP of Compliance

When Larry joined SIAA in 1998, he brought with him a varied professional background with more than 25 years of business experience in Retail, Accounting, Management, Operations and Program Development.

A graduate of Cornell University, with a degree in Business Administration with a concentration in Marketing, Larry is SIAA's Vice President of Contract Compliance. Larry also manages the SIAA "NetWeb," which is a technology-based segment of SIAA and is designed to manage integrated reporting and tracking functions.

 

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"SAN has made my life much easier and efficient through its organization and support. Because of my association with SAN, I am able to successfully compete with all of the other agencies in my area, both large and small."

-- Amadio Insurance Services


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